Your satisfaction is our goal.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To start a return, you can contact us at Bachmancandleco@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Bachmancandleco@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
For any refunds, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.